pesomax Frequently Asked
Questions

Creating a pesomax account takes less than two minutes. Visit the pesomax website, click the Register button, fill in your name, date of birth, email address, and mobile number, then set a secure password. You must be at least 21 years old to register. Once submitted, you will receive a verification code via SMS or email to confirm your account and get started.

pesomax requires a valid government-issued ID for KYC verification. Accepted documents include a Philippine passport, SSS ID, UMID, driver's license, PhilHealth ID, or Voter's ID. You will also need to submit a selfie holding your ID. KYC is mandatory before your first withdrawal and helps protect your account from unauthorized access.

Most pesomax account verifications are completed within 24 to 48 hours after submitting your documents. During peak periods it may take up to 72 hours. Make sure your ID photos are clear and well-lit to avoid delays. You will receive an email notification once your account is fully verified and ready for withdrawals.

On the pesomax login page, click the Forgot Password link. Enter the email address or mobile number linked to your account and you will receive a reset link or OTP within a few minutes. Follow the instructions to set a new password. If you do not receive the reset message, check your spam folder or contact pesomax live chat support.

No. pesomax strictly enforces a one-account-per-player policy. Creating multiple accounts to claim bonuses more than once is a violation of our Terms and Conditions and will result in all related accounts being permanently suspended and any winnings being voided. If you have accidentally created a duplicate account, contact support immediately to resolve it.

To deposit via GCash on pesomax, log in to your account and go to the Cashier or Deposit section. Select GCash as your payment method, enter the amount you wish to deposit, and you will be redirected to the GCash payment gateway. Confirm the transaction in your GCash app. Deposits via GCash are typically credited to your pesomax account within seconds.

The minimum deposit on pesomax is ₱100 for most payment methods including GCash and Maya. Bank transfer deposits via BPI, BDO, or Metrobank may have a higher minimum of ₱500 depending on the transaction channel. There is no maximum deposit limit for standard accounts, though large deposits may require additional verification for security purposes.

GCash withdrawals on pesomax are among the fastest available. Once your withdrawal request is approved — which typically takes 15 to 60 minutes during business hours — funds arrive in your GCash wallet almost instantly. During weekends and public holidays, processing may take a few hours longer. Ensure your GCash number matches the one registered on your pesomax account.

pesomax does not charge internal fees on standard withdrawals. However, your bank or e-wallet provider (GCash, Maya, BPI, BDO) may apply their own transaction fees depending on the transfer type. Always check with your payment provider for their current fee schedule. USDT TRC20 withdrawals may incur a small network gas fee outside of pesomax's control.

The minimum withdrawal on pesomax is ₱500 for e-wallets like GCash and Maya, and ₱1,000 for bank transfers to BPI, BDO, UnionBank, and Metrobank. Crypto withdrawals via USDT TRC20 have a minimum equivalent of approximately ₱1,000. These minimums help ensure transaction efficiency and reduce processing overhead for both players and the platform.

Yes. pesomax supports bank transfers via BDO, BPI, UnionBank, and Metrobank for both deposits and withdrawals. Bank transfers generally take one to three business days to process compared to the near-instant speed of GCash or Maya. For faster transactions, Filipino players are encouraged to use GCash or Maya as their primary payment method on pesomax.

pesomax offers a wide selection of slot games from leading providers including JILI, PG Soft, Pragmatic Play, and Spadegaming. Popular titles include JILI's Crazy Hunter, Fortune Gems, and Money Coming, as well as PG Soft's Mahjong Ways and Pragmatic's Gates of Olympus. New slots are added regularly, and all games are fully optimized for mobile play on Android and iOS devices.

All games on pesomax use certified Random Number Generator (RNG) technology, which ensures every spin, card draw, and dice roll is completely random and independent of previous results. Our game providers are regularly audited by third-party testing labs. pesomax operates transparently within the regulatory framework applicable to Filipino online gaming — your outcomes are never manipulated.

Absolutely. pesomax is built mobile-first with Filipino smartphone users in mind. The entire platform — slots, live casino, bingo, sports betting, and fishing games — runs smoothly on any modern Android or iOS browser without needing to download a separate app. The interface is touch-optimized, loads quickly even on slower mobile data connections, and supports portrait and landscape play.

Yes. pesomax features a full live dealer casino section with real dealers streaming in real time. Available live games include Baccarat, Roulette, Blackjack, Dragon Tiger, Sic Bo, and Andar Bahar. Live casino tables are available 24 hours a day and cater to a wide range of bet sizes — from low-limit casual tables to high-roller VIP rooms suited for experienced players.

Yes. pesomax's sportsbook covers PBA (Philippine Basketball Association) games, international NBA, UFC, boxing, football, and more. You can bet on match winners, point spreads, totals, and live in-play markets. Philippine-focused sports like PBA and local boxing events are prominently featured, reflecting the betting interests of our Filipino player base.

pesomax offers a welcome bonus for new players upon their first qualifying deposit. The bonus is automatically credited to your account after your deposit clears — no bonus code needed in most cases. Check the current Promotions page after logging in for the exact bonus amount, minimum deposit requirement, and any applicable wagering conditions before making your first deposit.

Wagering requirements (also called rollover or turnover requirements) mean you must bet your bonus amount a specified number of times before the bonus-derived winnings can be withdrawn as real cash. For example, a 20x wagering requirement on a ₱500 bonus means you need to place ₱10,000 in total bets using that bonus before cashing out. Always read the individual bonus terms on pesomax before opting in.

Yes. pesomax has a tiered loyalty programme that rewards players for their continued activity on the platform. As you play, you accumulate loyalty points that can be redeemed for bonus credits, free spins, or cashback. Higher tiers unlock benefits like faster withdrawals, dedicated account managers, higher deposit limits, and exclusive promotions. Check the Rewards section in your account dashboard for your current tier and point balance.

Yes. Free spins awarded by pesomax typically have an expiry window of 24 to 72 hours from the time they are credited to your account, depending on the specific promotion. Any winnings generated from free spins are subject to the wagering requirements stated in that promotion's terms. Unused free spins that expire are forfeited, so make sure to use them promptly after they are credited.

pesomax operates within the regulatory framework applicable to online gaming platforms serving Filipino players. The Philippines Amusement and Gaming Corporation (PAGCOR) oversees online gambling regulation in the country. pesomax adheres to responsible gaming standards aligned with PAGCOR guidelines, including strict age verification, KYC compliance, and player protection tools. Always ensure you are playing from a jurisdiction where online gambling is permitted.

The minimum age to play at pesomax is 21 years old, in accordance with PAGCOR's regulations for casino-style gambling in the Philippines. This is stricter than the 18+ standard seen in many other countries. pesomax enforces this through date-of-birth collection at registration and document verification during KYC. Any account found to belong to a player under 21 will be permanently suspended.

If you feel gambling is negatively affecting your life, pesomax makes it easy to self-exclude. Go to Account Settings, select Responsible Gaming, then choose Self-Exclusion. Pick a period from 6 months to permanent. Alternatively, contact pesomax live chat support and request an immediate suspension — agents can action it in real time with no friction. All marketing communications are stopped once self-exclusion is active.

pesomax provides a full suite of responsible gaming tools: deposit limits (daily, weekly, monthly), loss limits, session time reminders, reality checks, cool-off periods, and full self-exclusion. All tools are accessible from the Responsible Gaming section in your account settings. They are free to use and can be activated instantly. Reducing a limit takes effect immediately; only increases require a 24-hour delay to prevent impulsive decisions.

pesomax offers 24/7 customer support via live chat, which is accessible directly from the website after logging in. Live chat is the fastest way to get help with account issues, payment queries, bonus questions, or responsible gaming requests. You can also reach the team by email at [email protected]. Response times via email are typically within a few hours during business hours.